Student Services Automated Reporting
for Community Colleges (SSARCC)

SSARCC Support: Application Access and Assistance

Overview:

All District, College, and external users must request and accept an invitation to access the SSARCC application.

The request for an invitation should include the following information:

  • District(s)
  • College(s)
  • Program(s)(i.e., CalWORKs, DSPS, EOPS/CARE, Financial Aid)
  • If user requires edit or read-only access

What You Need to Do:

  • Send a request to the SSARCC program-specific team mailbox, please refer to .
  • Once you receive the invitation via email, follow the instructions to accept it.
  • Login and ensure that the details of your access (District, College, Program, access level) are correct before proceeding.

Overview:

Multi-Factor Authentication (MFA) is required for enhanced security during the sign-in process. Users must set up MFA after accepting their invitation to access the SSARCC application.

Recommended MFA Applications:

  • Microsoft Authenticator Mobile App
  • Google Authenticator Mobile App
  • Authenticator.cc Browser Extension(Chrome, Edge, and Firefox)

Steps to Set Up MFA:

  • Follow the instructions provided in the invitation email to configure MFA on your device.
  • You may use any of the recommended MFA applications or another supported by your organization.

Additional Resources:

For more information, please refer to the .

Overview:

If you have already configured MFA for SSARCC and you change or lose your phone, you will need to reset or transfer your MFA setup before signing in to SSARCC again.

Steps:

  1. Contact the Help Desk at support@cccco.edu to request an MFA reset.
    • Provide your full name and work email address for verification.
  2. After the reset is confirmed, sign in again to SSARCC.
  3. Follow the steps in the “Setting Up MFA” section to configure MFA on your new device.

Important Notes:

  • MFA cannot be transferred automatically between devices.
  • You must re-enroll your new device once the reset is complete.

Additional Resources:

For more information, please refer to the .

Overview:

If you have questions or need further assistance regarding the new sign-in process, we’re here to help.

Contact Information:

  • District/College Help Desk: For assistance with MFA setup, contact your institution’s help desk.
  • SSARCC Support: To request an invitation, or for assistance with the new login process, or assistance with program-specific issues, please use the mailbox address associated with your SSARCC program(s). Please contact your program specialist directly with other program-specific questions:
  • Technical Support: If your District/College Help Desk is unable to assist with or resolve MFA issues after you have received an invitation, please email support@cccco.edu.

What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication Setup Guides